What should I consider when flying with an infant?

Children under 2 years old (up to 24 months and 0 days) are considered infants. If the infant turns 2 years old before or during the return date of the trip, their ticket will be changed to a child ticket (for ages 2 to 11 years old). This change incurs an additional cost because children in this age range are subject to a different fee.

Here are some additional key points to consider before flying:

Plan your flight Cabin services

• If the infant is less than 10 days old, you must present a medical certificate authorizing the mother and the infant to fly.
• Bring a certificate from your pediatrician stating the infant's weight and height in inches or centimeters.
• Find out about the documents and requirements you must comply with when flying with children and infants.
• An adult may fly with a maximum of 2 infants, whose tickets must be on the same reservation.

Seats

• If the infant needs a seat, you must buy a child (not infant) ticket, and he/she must fly in an approved portable baby seat with an integrated safety belt. To ensure this, check that the following message is printed: "Certified for use in motor vehicles and aircraft." Restrictions apply depending on the aircraft configuration.
• For safety reasons and depending on the aircraft configuration, infants will not be able to fly in the seats located at:
  
  • Row 1 on A319 and A320 aircraft
  • Emergency exits on all our aircraft
• If you are flying with 2 infants, one of them will fly seated on your lap, and the second baby must fly in an assigned seat in an approved portable baby seat with an integrated safety belt.

Baby cradle or bassinet

• Depending on the type of aircraft, we may install a cradle when the aircraft takes off, and we will uninstall it before landing.
• This service is available for infants 12 months old or younger, measuring 74 cm and weighing up to 11 kg.
• You can purchase the service when booking your flight at our Contact center, at the counter at the airport or through our WhatsApp. 
• There is a limited quota of 3 cribs per type of aircraft and seats selected to provide this service.
• Due to operational issues, the aircraft assigned for the trip may change. Therefore, we cannot guarantee the service.
• Flights operated by zenAir Ecuador S.A. do not have this service.

Food

• There's a special menu with baby food, on flights to and from Europe.