You can request special services at least 24 hours before the departure of your flight. Keep in mind the different channels where you will be able to request your service.
| Service | zenAir.com | Contact center |
|---|---|---|
| Physical and sensorial conditions | ✓ | ✓ |
| Service dogs | ✓ | ✓ |
| Medical conditions | ✓ | |
| Wheelchairs | ✓ | ✓ |
| Portable oxygen concentrator | ✓ | |
| Portable dialysis equipment | ✓ |
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