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Tetyana Kernychna

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Recent activity by Tetyana Kernychna

  • What payment methods are accepted on board?

    All our flights are cashless. You can use contactless, chip and pin, and chip and signature payment methods on board with us. We accept card networks like VISA, Mastercard and American Express, but...

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  • What is a personal item?

    It may be a purse, backpack, diaper bag, laptop bag or a package. Its maximum measurements are: 45 x 35 x 20 cm (height, length and width); make sure it can be placed under the seat in front of you...

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  • Where can I buy checked baggage?

    If you want to add additional baggage to your booking, purchase it in advance. You’ll save time and money! At zenAir.com You can add it when purchasing your ticket, through Manage your booking or d...

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  • Can I transport human remains?

    You can transport human remains either in the cabin or in the aircraft's hold, but you need to consider the necessary conditions: In the cabin In the hold You can carry cremated human remains i...

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  • What should I do if I am travelling with firearms?

    If you need to carry firearms with your baggage, you must inform our agents at the airport counters during the documentation process that you are carrying a firearm or sable in your baggage (even i...

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  • Can I travel with musical instruments and works of art?

    Yes, you can transport instruments such as guitars, drums, trumpets, among others. Check them in depending on their fare, as carry-on baggage or as additional baggage. This baggage is subject to sp...

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  • Can I bring my sports equipment?

    You can do so by complying with the packaging and transportation requirements we will explain to you below. Sports equipment in the cabin Sports equipment in the hold If your sports equipment m...

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  • What items are restricted in my baggage?

    Restricted items in baggage refer to items or substances that may present a risk to the health and safety of individuals, the environment, or aircraft. Therefore, they will not be able to be carri...

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  • What can I do if I forgot an item on the plane?

    We'll tell you what you can do to get your item back. Within 48 hours after your arrival After 48 hours of your arrival If you are reporting within 48 hours after your flight fill the baggage sel...

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  • What should I do if my baggage is delayed in delivery?

    We want to help you with your baggage. Our policy is to move all delayed pieces within 24 hours and help you solve the problem with your baggage in the shortest time possible, except in circumstanc...

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