Tetyana Kernychna
Articles
Recent activity by Tetyana Kernychna
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What is my booking code and where can I find it?
The booking code is a combination of alphanumeric characters associated with a booking, for example: ABC123. This code allows you to identify your reservation, including tickets and other related a...
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What is carry-on baggage and how can I purchase it?
It is a small piece of baggage with a maximum weight of 22 lb and dimensions not exceeding 22 x 14 x 10 in. (height, length, width), including wheels and handles, which must be placed in the overhe...
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What is the maximum weight and size for checked baggage?
The maximum weight for checked baggage per passenger is 23 kg in Economy Class and 32 kg in business class (applicable for business or XXL fare). Its dimensions must not exceed 158 linear cm (heigh...
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What items need to be approved to go in the baggage?
Find out the list of items that must be authorized by us or by the competent authorities to be carried in your baggage. Self-inflating safety devices with integrated small non-flammable gas cartr...
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Why can't I check-in?
There are several reasons why you may encounter issues when checking in. Learn about them below: Error entering your information: at the time of check-in, you must enter your last name(s) and boo...
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Did you buy a ticket redeeming fully or partially with lifemiles miles?
If your ticket was redeemed with miles, you have not used it and it is less than one (1) year old, you can change the flight (date and time), change the route of travel or request a refund of miles...
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How can I ask for a refund of my ticket?
You can request a refund for your ticket by accessing the Refunds option on zenAir.com. Please review the conditions that apply to the fare you purchased. Keep in mind: If you made a refund reques...
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When can I receive compensation?
There are different cases for which you may be entitled to compensation, however, please note that our customer service will be in charge of managing and evaluating if your request meets all the co...
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Can I request assistance if I have a hearing, visual, or intellectual disability?
Yes, you can request assistance if you have any of the following disabilities: Hearing disability: people who are deaf or hard of hearing Visual disability: people who are blind or have low vis...
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What are the requirements for a minor to travel?
Before traveling, please note that, for their safety, all minors must be identified before airport and immigration authorities. Please note: Passengers aged 14 or younger must travel with their ...
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