Tetyana Kernychna
Articles
Recent activity by Tetyana Kernychna
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Can I take my service dog on board?
Yes, you can do so by completing the necessary documentation and regulations. Let us know you are traveling with your service dog when you book your ticket on zenAir.com or after the purchase in th...
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Can I fly with my emotional support dog?
Yes, you can fly with your emotional support dog as long as you make the reservation at least 48 hours before the flight departure, only through our Contact center. If your emotional support dog we...
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What documentation do I need to travel with my pet?
The required documentation will vary depending on the origin and destination of your flight. On the day of travel, please note what you must present at the airport counter: Copy of your pet's vac...
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Can I fly with my pet?
We transport three types of pets: Pet: we accept dogs and cats older than 4 months of age. Emotional support dogs: you must present a medical certificate issued by a mental health professional p...
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How can I choose my seat?
When purchasing your ticket at ZenAir.com, you can pre-select your seat and choose the best option for you and enjoy your ideal location during the flight. If your fare does not include free seat s...
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Discover our new buy onboard menu
Download our onboard sales menu available for domestic and international flights on narrow-body aircraft, and for Economy Class on wide-body aircraft. FAQs about food and drinks served on board: ...
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Can I change the date and time of my flight?
Yes, you can change the date and time of your flight before departure. Keep in mind that additional charges may apply depending on your fare conditions. Change the date and time of your flight Sa...
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What information must a medical certificate include to be valid for travel?
If you have a condition or circumstance that requires a medical certificate for flying, there are certain requirements it must meet in order for it to be valid. Every certificate must include: Di...
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How to delete my lifemiles account?
You can delete your lifemiles account through the lifemiles mobile app. Sign in to the app and choose My Profile > Help Center > Delete lifemiles account. Once you delete your account, keep in min...
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What can we do for you?
Do you need help with your purchase? If you had issues when making your booking, please complete the form with the details of your case. We will get in touch so you can finalize your purchase at...
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