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Tetyana Kernychna

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Recent activity by Tetyana Kernychna

  • What should I do if my bag is damaged or looted during the trip?

    If upon arrival at your final destination you encounter problems with the condition in which you receive your baggage or if there is any looting, you can report the incident using the channels show...

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  • Did you have any issues with your online purchase?

    Don't worry! If you experienced any difficulties when making your reservation, please go to the option Online purchase support and fill out the form with all the details of your case. As soon as po...

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  • How do I check-in?

    Check in online at least 48 hours before the departure of your flight, and 24 hours if you are traveling to or from the United States and Canada. You can do so from any device or in person at our k...

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  • What are the reasons to request a refund?

    To request a ticket refund, you must consider the conditions that apply to the fare you chose (basic, light, classic, flex, business, XS, S, M, L, or XXL) at the time of purchase. You can find this...

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  • What compensation do you offer and how can I use it?

    Compensation is remuneration we can offer you under the prevailing regulations in each country if the conditions of your flight or journey are affected by issues attributable to us. This compensati...

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  • How can I request special assistance?

    You can request special services at least 24 hours before the departure of your flight. Keep in mind the different channels where you will be able to request your service. Service zenAir.com Con...

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  • Can I fly with my portable dialysis machine?

    Yes, you can fly with your portable dialysis equipment taking into account the following specifications: Maximum weight: 12 kg (26 lb). Maximum height: 16 cm (6.3 in). Maximum length: 38 cm (15...

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  • Can I use my portable respiratory device during the flight?

    If you require a portable oxygen concentrator (POC), CPAP, VPAP as part of your medical treatment and need to use it on board, you should consider these recommendations: While booking At the airp...

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  • What should I consider when flying with an infant?

    Children under 2 years old (up to 24 months and 0 days) are considered infants. If the infant turns 2 years old before or during the return date of the trip, their ticket will be changed to a child...

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  • Can I fly while pregnant?

    You can fly while you are pregnant, but it depends on how many weeks you are. Before your flight, it is important that you consult with your doctor if flying during your pregnancy is the safest and...

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