Tetyana Kernychna
Articles
Recent activity by Tetyana Kernychna
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What requirements should the container have to carry my pet?
Take into account the characteristics of the container (carrier) if your pet is flying in the cabin or in the hold. In cabin In the hold The material must be flexible. Its measurements should...
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What are the refund conditions for each country?
If you purchased a ticket from one of the countries listed below and have decided to request a refund, you can do so according to the laws of each country. Review the conditions that you must meet ...
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How do group bookings work?
Group reservations are travel requests for a minimum of 10 passengers with the same travel intention. Complete the group bookings form to request your booking. FAQs What is a group? A group is a...
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What is the purpose of baggage tags?
Baggage tags are the receipt you receive when you check in your baggage. They are essential as they are the identification of each of your bags. Make sure you always have them with you even after y...
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Can I carry food in my baggage?
Yes, you can carry them in your carry-on or checked baggage in an airtight container to avoid spills and smells. Follow these recommendations: Avoid carrying vegetables, meat, fruit or mil...
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How can I request a refund for an additional service?
If you purchased any additional service (such as additional baggage, seat selection, among others) and your flight was affected due to rescheduling, change of aircraft, or cancellation, you may req...
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What is the cost of a child or infant ticket?
Fares will depend on the flight and the age of the child or infant. All minors must have a ticket associated with an adult within the same reservation. The unaccompanied minor service is no lon...
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Can I get travel medical assistance?
Yes, when flying with us, you can purchase the medical assistance service to travel protected against any health issues you may encounter at your destination. Find out about the medical services ...
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What should I do if I have a food allergy?
If you have a severe food allergy, you should be aware that our onboard meal service may include foods that contain common allergens. Due to the presence of these food allergens in the food product...
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How do I get my electronic invoice?
Follow these steps to get your electronic invoice, depending on where you made the purchase. Please note:If you made your purchase from Argentina, Brazil, Bolivia, Canada, Chile, El Salvador, Spa...
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