Tetyana Kernychna
Articles
Recent activity by Tetyana Kernychna
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Can I change my ticket's name?
The name of the ticket cannot be changed for tickets or flight reservations that have already been issued. When you book your flight, please make sure that the names and last names of the passenger...
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What is Mixed cabin?
When you fly business class and have connections with us, you may experience some differences in the services we offer, we call this Mixed cabin. This is because we use different types of aircraft ...
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What do I need to travel with my dog to the United States?
If you need to fly to and from the United States with your dog, you will need to meet certain requirements set forth by the U.S. Department of Transportation (DOT) and the Centers for Disease Cont...
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What should I do if I need special assistance for my trip?
Before your trip, please inform us that you require special assistance at least 24 hours before the scheduled departure of your flight. This will allow us to make the necessary planning to provide ...
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Can I request a vegetarian meal on my flight?
Yes, this special meal service is only available for flights to and from Europe as well as business class flights across the Americas. You must request it at least 24 hours before your flight depar...
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How can I request an upgrade to business class with Plusgrade?
With our provider Plusgrade, you can make your request to upgrade to business class and enjoy all of its benefits on your flights to and from Europe, as well as on selected international routes wi...
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What is the baggage allowance for children and babies?
The allowed baggage depends on whether the child travels with a child or infant ticket: Children (between 2 and 11 years old): will be able to bring the baggage included in their fare. Babies...
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Purchase safely at zenAir.com
Your safety is our priority, which is why we have a secure online payment protocol that guarantees that your online purchases are trustworthy. What is 3D Secure? It's a secure internet payment prot...
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If I purchased a ticket before February 1, 2024, and I make a change, what will be my new fare?
If you need to make a voluntary change to a ticket purchased before February 1 with our previous fare families (XS, S, M, L, XXL), please note: The change will maintain the original conditions of ...
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Find out all about zenAir credits
zenAir credits are vouchers we use to credit the value of your refund. They consist of a 16-digit number and a PIN you can use to purchase tickets and additional services at zenAir.com. Keep in mi...
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