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Tetyana Kernychna

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Recent activity by Tetyana Kernychna

  • Which flights include meals onboard?

    Find out which flights we offer the included menu and which flights we offer our onboard sales menu.  business class Traveling through Europe Flying INSIGNIA by zenAir to and from Europe, you w...

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  • How much does it cost to fly with my pet?

    The cost of traveling with your pet varies based on your departure and arrival locations, as well as whether your pet will travel in the cabin or in the hold. Please note that we only transport dog...

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  • What forms of payment are accepted at zenAir.com?

    If you are purchasing your tickets and additional services (seats, baggage, or zenAir lounges) through zenAir.com or zenAir's app, you can pay with credit and debit cards regardless of where they w...

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  • When is my baggage considered oversized or overweight?

    Your baggage will be considered oversized or overweight when it exceeds the permitted dimensions and weight for checked baggage (50 lb in Economy Class, 70 lb in business class, and 158 linear cm)....

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  • Can I bring liquids in my carry-on baggage?

    Liquids are allowed in containers of no more than 100 ml in your carry-on baggage. They must be packed in a transparent plastic bag with an adhesive seal or zipper that can hold up to 1 liter.   ...

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  • Can I reschedule my flight due to force majeure?

    Yes, you can request your trip to be rescheduled by completing the waiver request form, choosing the option that best describes your situation. Once we approve your request, you can reschedule your...

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  • How does a compensation for baggage irregularities work?

    If you experience any issues with your luggage (delay, damage or theft), follow these steps to report your case. Our Customer Service will deal with your request and will email you about the possib...

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  • Can I travel with my wheelchair?

    You are welcome to take or request a wheelchair without charge. If you require this service, you can request it on zenAir.com when purchasing your ticket, by entering your booking code and last nam...

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  • Is there baby food available on board?

    Children and infants have a special menu on our flights to and from Europe, as well as on business class flights across the Americas. Reserve this service at least 24 hours before the scheduled dep...

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  • What items should I carry in my carry-on baggage?

    We suggest you keep your valuable items in your carry-on baggage as they should always be under your supervision. Please check the items you should bring with you.   Vapes, e-cigarettes and...

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